Craig R. is a seasoned technical support and systems engineer with extensive experience in customer service and technical troubleshooting. Currently serving as a Sr. Technical Support Engineer at Genesys since May 2023, Craig held previous positions as a Technical Support Team Lead at Mitel and ShoreTel, where responsibilities included providing world-class customer service to a global client base. Craig's career began as a Network Administrator at NA Ware, transitioning through roles such as Manager of Customer Service and Project Manager, demonstrating expertise in network implementation and staff training. Craig's foundational experience includes a position as a System Engineer at Mission IT Services. Education was pursued at the University of Maryland Baltimore County from 1989 to 1991.
This person is not in the org chart
This person is not in any teams
This person is not in any offices