David Marcès is a customer experience enthusiast and currently serves as the Country Manager for Genesys in the Alps region, where they lead a dedicated team in delivering innovative solutions. With over a decade of experience in Customer Service and Sales Operations, David has successfully guided various businesses through their customer experience transformations. They held previous leadership roles at companies such as Frantour Suisse SA and GFT Technologies, where they developed strategic initiatives and marketing strategies. David's educational background includes a Diploma in Business Administration and certifications in Computer Systems Networking and Leadership.
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