David Powis is a Senior Customer Success Manager of CaaS Solutions at Genesys, where they focus on adoption, retention, and improved business outcomes for a book of business exceeding $35M in annual contracted value. Previously, David served as a Principal Consultant and Senior Principal Consultant at Genesys, providing customer requirements gathering and leadership in professional services delivery. Their background includes extensive consulting in contact center technology and operations at Vanguard Communications Corporation, where they developed technology strategies and business cases for major organizations. They are currently pursuing a degree in Telecommunications Engineering at Anglia Ruskin University.
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