Ed C.

Ed C. is a seasoned Senior Technical Writer with extensive experience in creating documentation and video content for complex cloud-based contact center software at Genesys since June 2017. Ed has demonstrated expertise in writing instructional materials, managing Agile documentation processes, producing high-quality videos and audio assets, and fostering collaboration with subject matter experts to enhance user experience. Prior to Genesys, Ed gained valuable skills in technical writing and documentation through roles at Bayer Crop Science, NNE Pharmaplan, and Progress DataDirect, contributing to effective data organization, compliance, and quality assurance. Ed holds a Professional Certificate in Technical Communication from Duke University and a BS in Media Advertising from Appalachian State University.