Eric Roberts is a versatile and creative leader with over 20 years of experience in customer success, marketing, customer experience, and talent development. Currently serving as the Customer Success Director at Genesys, they previously held senior positions at Salesforce and AT&T, where they led strategies in marketing, customer experience, and talent development. Recognized for their collaboration skills and executive coaching experience, Eric has managed large-scale talent review processes and driven cross-functional projects. Additionally, they possess a Change Management certification and are currently pursuing further education at Louisiana State University.
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