Hemant Mohan is a Principal PS Consultant at Genesys, specializing in cloud contact center solutions. With over 18 years of experience in workforce management across various industries, they have a strong focus on maximizing manpower resources through forecasting and scheduling. Hemant has held significant roles at companies such as Amazon, American Express, and Barclays, where they managed diverse teams and drove process improvements. They hold a Bachelor's degree in Arts from Delhi University. Currently, they lead teams across multiple programs, emphasizing strategic recommendations to enhance productivity while balancing service levels and costs.
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