James Howard is an experienced professional in customer success, currently serving as Associate Manager of Customer Success at Genesys since August 2021, where leadership is provided to a team of Customer Success Managers serving a diverse client base. Prior roles at Genesys included Principal Customer Success Operations Specialist and Senior Customer Success Onboarding Specialist, focusing on optimizing customer onboarding experiences. Before joining Genesys, James worked as a Client Success Manager at Client Savvy from April 2018 to July 2021, enhancing client loyalty for professional services firms. Additionally, James held the position of Xcel Program Director at Team Attraction Gymnastics from August 2011 to April 2018. Academic credentials include a Bachelor’s Degree in Geology/Earth Science from the University of North Carolina at Chapel Hill and a High School Diploma from the North Carolina School of Science and Mathematics.
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