Joel Graham is an experienced Services Manager specializing in program delivery and IT Service Management, with a strong emphasis on contact centre services. They have led various transformation initiatives, including their current role as a Senior Project Manager at Genesys, where they manage professional services for enterprise clients. Previously, Joel served as a Program Delivery Manager at Byte Information Technology and has a robust history of roles in organizations like ANZ, Rockwell FirstPoint, and the Royal Australian Navy. Joel holds a Master’s Degree in Business and an Executive Certificate in Management from Monash University.
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