Lainie Henry

Lainie Henry has a Bachelor's of Arts in Communication from Michigan State University. Since November 2003, Lainie has gained experience in various customer success and client services roles, working at companies like WEYCO, INC., IHC Carrier Solutions, Genius Avenue, LogMeIn, and currently at Genesys as the Director of CSS Internal Operations & Automation. Throughout their career, Lainie has excelled in managing client relationships, implementing customer success plans, and leading teams to achieve high renewal rates and customer satisfaction.