Laís Freitas

Laís Freitas is a Staff User Experience Operations Strategist at Genesys since April 2022, where prior roles included Sr. Research Operations Specialist. At Bumble, from February 2018 to April 2022, Laís held positions as Research Operations Manager, Research Operations Administrator, User Research Coordinator, and provided online customer support in Portuguese. Laís has a Bachelor’s degree in Literature, Linguistics, and Italian from Universidade Estadual Paulista Júlio de Mesquita Filho and completed additional studies in Business English for ESL Students and Special Events Project Planning at the University of California, Berkeley. Laís also holds a credential in Essentials of Quantitative Research from The Market Research Society.