Lili N. is a Staff UX Researcher for AI products at Genesys, where they focus on developing user-centered solutions for enterprise-level customers. They previously held positions as Lead UX Researcher and Senior UX Researcher at the same company. Lili has extensive experience working in user experience research, including roles at Bank of Ireland, where they contributed to the app and website redesign for 1.2 million customers. Their academic background includes a Master's degree in Cyberpsychology from Dún Laoghaire Institute of Art, Design and Technology, as well as a Bachelor's degree in Physics from Trinity College Dublin.
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