Marc Samson is a seasoned professional in customer success management with extensive experience in technology and software solutions. Currently serving as a Sr Customer Success Manager at Genesys since August 2023, Marc previously held the position of Lead Success Manager at Sprinklr from March 2018 to July 2023, focusing on enhancing customer experience across various digital channels for major global brands. Prior to that, Marc worked at UpClear as a Senior Success Manager, where responsibilities included team management, pre-sales activities, and software deployment across the APAC region. With additional experience as a Business Analyst and IT Consultant at Danone, along with foundational roles in system administration and marketing, Marc holds a Master of Business IT degree from RMIT University and a Bachelor of Computer Science from EPITECH.
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