Mark Hudson is a Senior Services Engagement Director at Genesys, bringing over 20 years of experience in Customer Interaction Management and Workforce Optimization. Previously, Mark held roles such as Global Account Manager and Strategic Account Director at Aspect Software, where responsibilities included coordinating global sales strategies and managing key relationships with major clients like Citi and USAA. Mark started their career as a Sr. Manager of Call Center Technologies at Mobilecomm Paging, contributing to the development of a large contact center in Dallas. Mark's accolades include multiple President's Club Awards and recognition as Rookie of the Year in 2000. Mark earned a BA in Industrial Relations/Business from the University of North Carolina at Chapel Hill and holds a degree in Telecommunications Management from The University of Dallas.
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