Martha H.

Martha H. is currently a Customer Success Director at Genesys, where they focus on building and enhancing long-term relationships with strategic customers of cloud-based AI-driven solutions. Previously, Martha worked as a Senior Principal Customer Success Manager at Nuance Communications, achieving significant revenue growth and improving customer satisfaction through innovative project management and customer advocacy. They also held leadership roles at companies such as IBM and Aegis Renewable Energy, where they leveraged AI technology to optimize customer experiences and drive positive business outcomes. Martha is pursuing a Master of Business Administration in Information Technology at NYU Stern School of Business, alongside a Bachelor of Arts in International Relations from Colgate University and a certificate in Climate Change from Terra.do.