Mitchell Mason

Mitchell Mason serves as the Principal Product Manager at Genesys since June 2022, focusing on voice and digital bots within the Genesys platform. Prior to this role, Mitchell amassed significant experience at IBM from June 2014 to June 2022, progressing through various positions including Senior Offering Manager for Watson Conversation Service, where Mitchell oversaw the development of a self-service conversational application offering. Other notable roles at IBM included Offering Manager for Watson Engagement Advisor and Associate Offering Manager for Watson Dialog Service, contributing to the evolution of interactive dialog technology. Earlier career experiences include roles in business development at Cognea AI, personal banking at Citi, and leadership positions at Jamba Juice, alongside early work in retail and construction. Mitchell holds a Bachelor of Science in Business with a concentration in Finance from San Jose State University.