Niels Kusters is a skilled CX Advisory Consultant at Genesys, specializing in GenAI, Agentic AI, and CX transformation programs for enterprise clients, with a focus on aligning AI adoption with business objectives. Niels has a diverse background that includes roles as an Associate Consultant at DUVAL UNION Innovative Marketing and extensive experience during an internship at Forrester, conducting market research and developing digital strategies for Fortune 500 companies. Earlier experience includes customer-facing roles as a waiter at Restaurant Dikke Mee and a sales representative at Tupperware Belgium N.V. Niels holds a Bachelor's degree in Business & Management, graduated Cum Laude from Thomas More-hogeschool, and a Master of Science in International Business from IÉSEG School of Management.
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