Paul Turner

Paul Turner is an experienced professional in workforce optimization and management, currently serving as a Senior Global WEM & Supervisor AI Business Specialist at Genesys since December 2020, where also holds the position of WEM Innovation Lead for EMEA. Prior to this role, Paul held various positions including Business Solutions Consultant at NiCE, WFO Consultant at Verint, and multiple consultancy roles at Adtech Global and Inteleplan. With a solid background leading resource planning and forecasting functions at organizations such as Hastings Direct and LV=, Paul specializes in the configuration and implementation of workforce management solutions and resource planning development. Paul holds a Diploma in Management Studies from Christ Church University, completed in 2008.