Sami Hamood

Sami Hamood is currently the Vice President of Customer Success at Genesys, where they lead efforts in championing customer satisfaction and engagement. Previously, Sami held various positions at Genesys, including Senior Director and Director of Professional Services, where they developed and executed strategies for the Genesys Cloud platform. Prior to their time at Genesys, Sami gained valuable experience at companies like Starbucks Coffee Company and Federal Express Europe Inc., focusing on project management and business process improvement. Sami is pursuing a BEng (Hons) in Mechanical Engineering at The University of Manchester.