Sharla Larson is currently a Principal PS Consultant at Genesys, leveraging over 20 years of management experience in call centers, specializing in service, operations, business planning, and workforce management. Sharla possesses extensive knowledge of workforce management software and ACD technology, alongside strong analytical problem-solving skills. Previously, Sharla held various roles including WFM Principal Consultant at ethosIQ and Business Analyst at Farmers Insurance. Sharla studied Behavior Science at Moorpark College.
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