Tainah Costa

Tainah Costa is an experienced sales operations analyst currently working at Genesys since January 2024. Prior to this role, Tainah held various positions at CMA CGM from May 2017 to August 2023, including Salesforce CRM Key User, Product Specialist, Commercial Development and Performance Analyst, SAP CRM Key User, and Sales Support Analyst. Tainah's responsibilities included implementing CRM tools, developing sales strategies, training teams, conducting market analyses, and enhancing sales performance across four countries in East Coast South America. Tainah's earlier experiences include roles as an Export Analyst at Allink Neutral Provider and a Customer Service Analyst at Mercosul Line, along with a Documentation Assistant position at Hanjin Shipping. Tainah holds a Master's degree in Marketing from Universidade Anhembi Morumbi and two Tecnólogo degrees in Comércio Exterior and Logística from Universidade Católica de Santos and Fatec Baixada Santista Rubens Lara, respectively, alongside a short course in Portrait Photography from the University of the Arts London.