Teri Ferris

Teri Ferris is a seasoned Customer Experience Leader and Human Resources Executive currently serving as a Senior Principal Solution Consultant at Genesys. With a rich background in strategic planning and organizational change, Teri has successfully restructured contact center operations, implemented cost-effective solutions, and established HR departments from the ground up. Teri previously held significant roles at Lutheran Social Services of Wisconsin and Upper Michigan and Back in Black, Inc., where achievements included a 20% increase in sales conversion rates and recognition as a CX Pioneer by Genesys. Teri earned a BA in Psychology and Mass Media from Marietta College and a MA in Business and Organizational Communications from Emerson College.