Ursula A.

Ursula A. is a seasoned professional with extensive experience in technical account management and project management within the contact center industry. Currently serving as a Principal Technical Account Manager at Genesys since December 2016, Ursula has previously held key roles including Senior Technical Account Manager and Consultant Project Manager. Prior to Genesys, Ursula worked at STS International, Inc. as a Project Manager focusing on global SaaS contact center implementations. Additional experience includes leadership positions at TTEC, where Ursula managed a team of Avaya Managed Service engineers, and U.S. Cellular, where responsibilities ranged from Infrastructure Manager to Quality Analyst in contact center operations. Ursula began a career in eCommerce supervision at Kohl's Department Stores. Ursula holds a Bachelor of Science degree in Psychology from the University of Wisconsin–Oshkosh.