Vincent Chu is a seasoned technology professional with extensive experience in release management, product strategy, and technical account management. Currently serving as a Staff Release Manager at Genesys since July 2018, Vincent has been instrumental in managing the Genesys Cloud CX platform and has a background in driving cloud-native multi-cloud contact center solutions. Prior roles include Product Manager, Senior Technical Account Manager at Genesys, and Technical Account Manager at GE, where Vincent successfully managed key enterprise client relationships and oversaw digital IT grid software solutions. Additionally, Vincent held leadership positions at Capgemini, Starbucks, and Puget Sound Energy, demonstrating a strong aptitude for enhancing customer experience through innovative technology solutions. Vincent earned a Bachelor of Science in Electrical and Computer Engineering from Seattle University.
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