VinothKumar Alagar is a seasoned technical support professional with extensive experience in the telecommunications industry. Currently serving as a Senior Technical Support Engineer at Genesys since January 2019, VinothKumar specializes in the Genesys Cloud CX platform, focusing on Admin UI, Routing, Architect, and Dialer. Prior to this role, VinothKumar worked as a Technical Support Engineer, providing troubleshooting support for various products within the Voice Self Service department, including the Genesys Voice Platform and Genesys Interaction Recording. VinothKumar's earlier experience includes a role as a Senior Engineer at CSS Corp, where support was provided for Alcatel Lucent Enterprise's products, and as a Technical Support Engineer at Pulse Telesystems Pvt. Ltd., handling VoIP systems and IPPBX configurations. VinothKumar holds a Bachelor of Engineering degree in Electrical and Electronics Engineering from Anna University Chennai, completed in May 2010.
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