Yurany Rodriguez

Yurany Rodriguez is a seasoned professional with extensive experience in technical support and client success across various industries. Currently serving as a Sr Technical Support API & Integration Genesys Cloud Engineer at Genesys since May 2023, Yurany is responsible for ensuring the effective operation of the Genesys Cloud organization, addressing customer requests within established service level targets. Previously held the position of Technical Support at Lengow, providing technical problem-solving assistance to worldwide merchants during web development integration. At trivago, served as a Tech and Customer Success Account Manager, optimizing marketing strategies and analyzing performance metrics. Yurany's earlier roles include Business Consultant and Translator/Interpreter at ITF, where market expansion strategies for "made in Italy" products were developed for Spanish-speaking markets, and Tech Project Engineer at Electricos del Valle S.A., managing Colombian accounts. Yurany holds a degree in Telecom Engineering from Universidad Icesi and a Master’s in International Business Development.