Genex Infosys Limited
Md Shamsher Ali is a Business Operations Manager at Genex Infosys Limited, overseeing the strategic management of Banking Process. With previous experience in sales and client service roles at reputable companies, Md Shamsher Ali brings a wealth of knowledge to ensure operational excellence and client satisfaction. Currently pursuing an EMBA in Finance from the University of Dhaka, Md Shamsher Ali is dedicated to continuous learning and professional growth.
Genex Infosys Limited
Genex began its journey in Dhaka, back in 2012 as an initiative of IPE Group, UK with a plan to grow BPO and IT Service industry in emerging countries. Within a short span of time Genex has become the largest Business Process Management & IT Services company in Bangladesh. From 2 to 4000+ employees, Genex expanded its operations in APAC region, managing over 150 million customer interactions a year. In 2019, Genex became the first publicly listed company in the country’s ITeS sector. Excellence in customer service and stellar achievements in business objectives is part of our core, we do so in a smart, cost effective and quality driven manner. Our multinational team of experts possesses the right mix of skills and experience in the field of BPO and IT services. Genex has been awarded with the prestigious ICT Solution Provider of the Year by The Daily Star in 2019, National ICT Award by BASIS in 2019, Asia Pacific Alliance Award (APICTA) 2019, Best Large Contact Centre (#Rank 1) & TopPlace2Work for APAC region by ContactCentreWorld in 2018. We were also awarded the Best Outsourcing Partnership Award, under Large Contact Center category, for our partnership with a leading Telecom Operator. We strive for excellence through continuous transformation of business scopes for our clients which ensures significant value addition to our customer’s business. A smart innovator in BPM and IT Services industry; trusted by Global Brands. Solutions & Services offered by Genex: 1. Customer Experience Management 2. Back-Office Management Services 3. Digital Transformation & Solutions 4. Digital Marketing 5. Training & Skill Development