Alex Burlingame is an experienced professional in customer success and operations, currently serving in Customer Success at GenLogs since September 2024 and as an Executive Member at Pavilion since July 2022. Previously, Alex held the position of Head of Support Operations at Koalafi and served as Growth and Ops Director at Fringe from 2021 to 2023, where responsibilities included revenue generation and go-to-market strategy development. Alex's earlier roles include Director of Ops, Customer Success & Inside Sales at Bonfire, where efforts focused on enhancing customer experience and team growth, and several positions at InterVarsity, managing projects and stakeholder relationships. Alex co-founded Upchurch Chocolate, contributing to supply chain management and brand development. Alex holds a Bachelor's Degree in Entrepreneurial and Small Business Operations from Virginia Commonwealth University.