Heather Richardson is a Chief Transformation and AI Strategy Executive with extensive experience in leading enterprise transformation initiatives. At Lincoln Financial Group, they secured $75M in funding for a $4B business portfolio and delivered the firm's first customer 360 integration post-merger. Currently, as VP of AI Transformation & Client Value Strategy at Genpact, they guide high-tech and manufacturing clients in embedding GenAI into their operations, unlocking over $100M in potential value. Previously, they directed a $76M AI product portfolio at Concora Credit and played key roles in data-driven innovation and analytics at other organizations, including Mutual of Omaha and Gallup.
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