Sushant Kumar has a diverse background in finance and customer payment management, with experience spanning multiple roles and companies. At Concentrix, from February 2019 to May 2022, Sushant Kumar implemented collection strategies, successfully managing overdue accounts while maintaining customer satisfaction. Following this, Sushant Kumar joined Genpact in February 2025 as a Management Trainee, focusing on analyzing customer payment behavior and optimizing collections strategies using advanced Excel tools. Prior to Genpact, Sushant Kumar worked at IBM as a Senior Practitioner in Finance and Administration Delivery, handling communication with insurance companies regarding unpaid claims and processing payments in accordance with established guidelines. Sushant Kumar is currently pursuing a Bachelor of Commerce degree in Accounting and Finance at Himalayan University.
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