Genuine Parts Company
Shawn Six is an experienced professional with a strong background in contact center management and customer service within the automotive industry. Currently serving as Sales Manager at Genuine Parts Company since August 2018, Shawn oversees the Global Contact Center, ensuring alignment among agents and supervisors regarding processes and tools. Previous roles at US Auto Parts included Project and Process Manager, where Shawn managed contact center changes, and Customer Service Manager, leading a team of over 100 agents across locations in the Philippines. Earlier experience includes positions as Call Center Supervisor and Sales/Customer Service Representative. Additional volunteer work as a Trail Guide at Jeep Skool involved safety instruction and vehicle recovery. Shawn holds a High School Diploma in Network Communications Technologies and has completed coursework at multiple community colleges.
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Genuine Parts Company
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Genuine Parts Company, founded in 1928, is a service organization engaged in the distribution of automotive replacement parts and industrial replacement parts and materials. The Company services tens of thousands of customers from more than 3,600 operations across the world and has approximately 50,000 employees.