Chalify Ardiawan is the Head of Customer Care at GEODIS in Indonesia, leveraging over 10 years of experience in the customer service and logistics industry. Previously, Chalify held various roles at DHL Express, including Contact Center Supervisor and Customer Care & Service Recovery Supervisor, where they managed teams, enhanced service quality, and implemented effective customer recovery strategies. Chalify earned a Bachelor's degree in Political Science and Government from Universitas Padjadjaran and a Master of Science in National Resilience and Strategic Leadership from the University of Indonesia.
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