Sylvain Jette

Sylvain Jette is an accomplished professional with extensive experience in customer and technical support management. Currently serving as the Associate Vice President of Service Excellence at Geotab since April 2015, Sylvain oversees a diverse team of over 50 engineers and specialists focused on providing multi-tiered support to resellers and customers. Previous roles at Geotab include managing various support teams and advancing customer experience initiatives. Prior to Geotab, Sylvain held multiple positions at FCT, including IT Service Desk Manager, where responsibilities involved managing technical support for over 700 internal employees and upholding service agreements. Additionally, experience includes roles at GE Fleet and GE Capital IT Solutions, emphasizing management of support teams and client relationships. Sylvain holds an Associate's Degree in Business Administration and Management from Cegep St-Laurent.