Richard Williams

Richard Williams, PMP, currently serves as a Project Manager and Business Analyst at Gesa Credit Union, a position held since 2016. Prior experience includes a role as an Operations Project Consultant at Bank of America from 2002 to 2016, where Richard led various initiatives to enhance business processes and ensure compliance with regulatory requirements, particularly in relation to mandated changes from VISA and MasterCard. Richard also held the role of Senior Customer Service Manager at Bank of America, overseeing team development and operational management within an inbound call center, and served as a Customer Service Team Manager from 2000 to 2002. Richard holds a Bachelor of Business Administration in Human Resources Management from Washington State University Tri-Cities and is a graduate of Pasco High School.