Gesco Industries LP
Giselle S. currently serves as the Director of Customer Experience at Gesco Group of Companies since April 2019, overseeing multiple teams and initiatives to enhance customer relationships and service standards across Canada. Key responsibilities include managing the customer service, Central Master Files, and Inventory Control teams, developing customer service policies, establishing KPIs, and meeting financial objectives through rigorous budget management. Prior to this role, Giselle held the position of National Customer Service Manager, where significant advancements in process management were achieved, and was instrumental in centralizing the customer service function. Giselle's career also includes experience as a Customer Service Supervisor and Team Lead at Shnier and as a Customer Service Representative at VWR, demonstrating a strong foundation in customer service excellence and leadership development.
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Gesco Industries LP
GESCO remains today one of North America’s leading floor and wall covering distribution companies, with multiple yet separate operating divisions. We are a floor and wall covering solutions company, with services offered and fulfilled in multiple regions and multiple customer channels. The company mission remains that of being a Step Ahead, a journey in itself, striving always to be more innovative, easier to do business with and more flexible with the solutions provided to its customers. GESCO is a virtual manufacturer, a value-added marketer, merchandiser and logistics provider, as well as a full-service seller of both licensed and proprietary brands. The companies of Gesco: Shnier Based in Brampton, Ontario, Canada www.shnier.ca Celebrating over 85 years of success, Shnier is Canada's leading national floor-covering solutions company. By providing fashionable and contemporary products, comprehensive, integrated marketing programs, and industry-leading logistical services, Shnier has earned the reputation of being one of the most innovative, leading-edge organizations in the Canadian floor-covering industry, operating on a foundation of solid business ethics and values. Division 9 Based in Brampton, Ontario, Canada The Division 9 team has been delivering industry-leading commercial floor and wall-covering solutions across Canada for over 75 years. Division 9 is a team of product experts dedicated to bringing to market the latest styles from around the world that stand the test of time in durability and design. Tierra Sol Based in Vancouver, BC, Canada www.tierrasol.ca Tierra Sol has offered a vast collection of beautiful tiles to designers, architects, contractors, and retailers for over 30 years. Tierra Sol is ready to make your tile dreams a reality.