Giselle S.

Giselle S. currently serves as the Director of Customer Experience at Gesco Group of Companies since April 2019, overseeing multiple teams and initiatives to enhance customer relationships and service standards across Canada. Key responsibilities include managing the customer service, Central Master Files, and Inventory Control teams, developing customer service policies, establishing KPIs, and meeting financial objectives through rigorous budget management. Prior to this role, Giselle held the position of National Customer Service Manager, where significant advancements in process management were achieved, and was instrumental in centralizing the customer service function. Giselle's career also includes experience as a Customer Service Supervisor and Team Lead at Shnier and as a Customer Service Representative at VWR, demonstrating a strong foundation in customer service excellence and leadership development.