Nicolas L.

Nicolas L. has extensive experience in customer operations and management, currently serving as the Head of Customer Operations at Alma since July 2022, focusing on enhancing customer relationships and operational efficiency. Previously, at Oney, Nicolas L. established a strategic department for a new application, Oney+, and contributed to digitalizing customer relationship management. As Contacts Center Director at MGEN, significant achievements included boosting activity by 30% and improving customer satisfaction while managing a large team. Nicolas L.'s earlier roles included General Manager at Comdata Group, where operational excellence and strategic oversight were prioritized, and as a consultant at a business design agency, focusing on business transformation and process optimization. Educational qualifications include an Executive MBA from EDHEC Business School and degrees in Philosophy and Management from renowned institutions.