Kent Louise Alorro

Kent Louise Alorro has three years of work experience. From 2021 to present, they have been working as Manager of Customer Experience at Bamboo. From 2020 to 2021, they were Executive of Front Office at Blue Lotus Hotel. From 2016 to 2020, they were Workforce Management Manager, Quality Assurance Supervisor, and Customer Service Representative at Awesome OS. As Workforce Management Manager, they created and improved workforce management templates for efficient forecasting and scheduling, analyzed workforce data to provide various planning recommendations to clients for future agent hires, and managed incoming ticket volumes and strategized workforce planning to meet client’s requirements and KPIs.

Kent Louise Alorro has attended Holy Cross of Davao College, Inc. and obtained a Hotel Management: Distribution, Revenue, and Demand Management Specialization from ESSEC Business School in 2020.