Mubashir Shaikh

Mubashir Shaikh is an experienced professional with over 15 years of work experience. Mubashir began their career in 2005 as the Workforce and Operations Development Manager at Iram Medical Distributors. In 2008, they moved to Bank of America as a Planning Sr. Business Leader, where they were responsible for heading North America Mortgage Modification for Prime, Sub prime, VA and Heloc Loans. In 2011, they joined Invencomm Consulting as a WFM Senior Planning Manager, providing consulting services for CRMs/ payment Gateways/ Scheduling Software with features, comparison and cost, Forecasting and more. In 2016, they became the Workforce Senior Manager Planning and Transition at Firstsource, where they established Planning, Operations, Commercials and Reporting for E-commerce Clients across UK, India and North America Region. In 2018, they took on the role of Logistics- India Head Planning & Commercials at Flipkart, where they planned for 2018 Big Billion Days in June with cost and KPI negotiation with VPs and its Execution for Logistics & customer care channels Voice, Outbound, Email, Chat, Social media in 8+ Languages (22000 FTEs) and Designed the process which still exist for sustainability. In 2019, they became the Global Head- Data Science, Logistics, Demand & Supply Planning, Workforce Management at noon, where they introduced planning basis order to contact ratio with multiple statistical models to give accuracy of 98% and above (Jump of 13% in accuracy) and outsourced and negotiated low cost customer experience in Jordan & Bahrain for Arabic contact center. In 2021, they took on the role of Head- Data Science, Supply Chain, Workforce Strategy and Planning at Wolt, where they outsourced German and English multiple types of customer queries to save cost and introduced Scheduling basis demand with full hours given to Full timers and Part timers. In 2022, they became the Founder at Hizeem and the Head Of Data Science, Logistics, Strategy and Planning at CURE, where they challenged 30 mins immediate delivery for long term sustenance of the business with Data as the model was not profitable and introduced Breakeven model for business to check number of orders required to be equal to cost.

Mubashir Shaikh's education history includes a Master's degree in International Economics from the University of Madras (2008-2009), a Bachelor's Degree in International Business/Trade/Commerce from N.K.T. National College of Education for Women (Autonomous) (2004-2007), an HSC from DAV College, Mumbai (2002-2004), and an SSC from St John the Baptist High School & Jr College (1992-2002). Mubashir also holds certifications in Audit Risk from Bank of America, Green Belt Certified from Bank of America, Oracle Retail Demand Forecasting 13.3 Functional Implementer Certified Implementation Specialist from Flipkart, PRINCE2 Agile™ Foundation & Practitioner from Firstsource, PRINCE2™ 2017 Practitioner from Flipkart, and Six Sigma Black Belt Certification – Level I from Flipkart.