Mario V.

Mario V. is a seasoned professional in customer success management, currently serving as a Senior Customer Success Manager - Enterprise at DX since November 2025. Previously, at Freshworks from January 2020 to November 2025, Mario held the position of Principal Customer Success Manager for strategic accounts and was recognized as a member of the 2023 President's Club as a Senior Customer Success Manager. Prior experience includes the role of Customer Success Manager at AnsweriQ, which was acquired by Freshworks, and Senior Analyst in operations at Goldman Sachs. Earlier positions include Analyst at the American Red Cross and English Second Language Teacher at Polestar English Institute. Mario holds a Master of Business Administration (MBA) with a focus on Global, Social, and Sustainable Enterprise from Colorado State University, as well as a Bachelor of Arts in Sociology and Communications from Saginaw Valley State University.