Rachel Davis has extensive experience in technical support and customer operations, currently serving as a Senior Technical Support Specialist at DX since June 2025. Previously, Rachel led global Professional Services, Customer Support, and Customer Success teams at LexisNexis Risk Solutions. Rachel's career includes pivotal roles such as Director of Support and Services at PBworks, where key initiatives improved response times and customer satisfaction, and Risk Special Handling Manager at Stripe, managing a cross-functional team in risk-related operations. Additional positions include Senior Support Manager at Syncplicity and Senior Director of Customer Operations at Recurly, where Rachel implemented customer analytics and process improvements that enhanced onboarding and satisfaction metrics. Rachel's commitment to building efficient support organizations has consistently resulted in significant customer satisfaction ratings and operational success.
This person is not in any teams
This person is not in any offices