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Head Of Operations

Operations · Makati, Philippines

Job description

We're a UK headquartered Tech scaleup with a mission to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated, so more access to high value assets like real estate = less wealth inequality. We have first mover advantage!

Our CEO and Founder Moubin previously worked at McKinsey and private equity firm APAX. Check out a podcast with Moubin speaking with our lead investors QED about how we're disrupting asset ownership -> https://linktr.ee/getgroundtalent

Our four values sit at our core - no BS, pursuit of excellence, feedback obsession and healthy ego. 

In numbers:

  • 🧑‍🤝‍🧑 85 GetGrounders (ex Google, Meta, Deliveroo etc)
  • 🏘 £1.5Bn+ of assets being added onto our platform annually
  • 📈 30,000+ users across 70 countries, with ~10% market share
  • 🌎 Global hubs (UK, Dubai, Hong Kong, Singapore, Philippines)

Head of Operations | Makati, The Philippines 

Schedule: Night shift - 2pm-11pm UK time (9pm-6am PH time)

Role Overview: You will be responsible for overseeing all aspects of our operations in Makati, Philippines. You will lead a fast-growing team of customer support, operations, and accounting specialists, ensuring operational excellence and world-class customer support. 

Responsibilities:

  • Operational Leadership: Accountable for ensuring that the Philippine operations team meets or exceeds requirements and service levels. 
  • Performance Management: Establish and monitor key performance indicators and take action (where applicable) to improve performance levels as required.
  • Team Management: Manage and develop a team of specialists, fostering a culture of high performance, continuous improvement, and employee engagement.
  • Customer Experience: Champion a customer-first mindset across the organisation, ensuring that all interactions are handled with professionalism, empathy, and effectiveness.
  • Employee Experience: Collaborate with GetGround’s people team in London to build an employee experience locally that aligns closely with our company values.
  • Collaboration: Work closely with our Accounting Operations Manager (also Philippines-based) and our team in the UK to align on business objectives.
  • Budget Management: Manage the budget effectively, ensuring optimal resource utilisation and cost efficiency.
  • Compliance: Ensure adherence to all relevant legal and regulatory requirements governing our operations. 

Qualifications:

  • Bachelor’s degree in Business Administration or similar
  • Proven experience in a leadership role within a customer-focused industry
  • Demonstrated success in driving operational excellence and delivering targets
  • Proven leadership and people management skills, with the ability to motivate and inspire a diverse team 
  • The ability to translate business goals into actionable plans

What this role offers:

  • Innovative Tech environment - be part of a fintech scaleup that is revolutionising real estate investing
  • Career growth and development - plenty of opportunity for recognition
  • Intensity and impact - a fast-paced, high-growth environment where your efforts directly impact our success

What we are building: The first end-to-end real estate investment offering - making the dream of owning real estate more accessible to everyone globally.

Diversity & inclusion at GetGround: We encourage applications from all sections of society and we believe in the criticality of an inclusive culture. We are committed to equal employment opportunity regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity or any other basis as protected by law.

  • 42% of our employees identify as female or non-specified, 58% as male
  • 19 nationalities represented across offices in 5 countries
  • Our work on Design Accessibility
  • Inclusion is at the heart of our culture - we celebrate and reflect on key D&I and cultural events such as: Black History Month, International Women's Day and Pride

For more information on how we store your candidate data, please see our recruitment privacy policy. 

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