Kelly Raunest is a seasoned professional with extensive experience in service operations and customer service management. Currently serving as Senior Manager of Service Operations at Getty Images since January 2019, Kelly Raunest previously held the role of Senior Manager of Customer Service at the same company from March 2010 to 2018. With a proven track record in problem-solving and conflict resolution, Kelly Raunest excels in coaching teams to meet performance objectives using KPI data. Strong communication skills and the ability to collaborate across departments are hallmark traits. Additionally, Kelly Raunest has experience in developing training programs to enhance selling skills among customer service associates and has successfully created commitment plans to boost employee engagement. Earlier in the career, Kelly Raunest worked as a Call Center Supervisor at Veer/Corbis, managing a team of customer service representatives and focusing on maintaining high motivation and customer relations.
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