Tejas Mangi

Tejas Mangi is a seasoned professional in the field of customer success and technical escalations, currently serving as Manager of Global Technical Escalations at Apptio, an IBM Company, since February 2021. With experience as a Senior Technical Escalations Manager and Escalations Manager, Tejas has honed skills in managing customer success teams, product adoption, and problem-solving across various regions. Tejas previously led global customer support and success at AssureCare LLC, where responsibilities included building a team from scratch and managing high-revenue accounts. Other significant roles include Senior Application Engineer and Senior Analyst at Thomson Reuters, where Tejas provided technical client support and client delivery services. As a co-founder of a peer-to-peer crypto exchange, Tejas brings entrepreneurial experience. Educational credentials include a Post Graduate Diploma in Operations Management from Nirma University and a Bachelor of Engineering in Information Technology from Gujarat Technological University.