Mercy Dawn Akude

Mercy Dawn Akude is a seasoned commercial operations leader with significant experience in driving transformation and innovation within the telecommunications sector. Currently serving as General Manager Commercial Operations at Telecel Ghana, Mercy has demonstrated a strong track record of achieving over 15% growth in complex markets by fostering a culture of innovation and operational agility. Previous roles include Head of Retail and Partner Support at Telecel Ghana, where Mercy successfully revitalized non-performing teams and enhanced the retail experience, and Head of Commercial Operations at Vodafone, overseeing the transition to digital-led customer support, achieving efficiency savings of over 20%. Mercy's academic background includes a Bachelor of Applied Science in Geomatic Engineering from Kwame Nkrumah University of Science and Technology.