Duy Nguyen is an experienced Application Support Engineer at GHX since January 2010, where responsibilities include defining and managing application layer technology standards and processes, as well as participating in maintenance and performance testing activities. Prior to this, Duy held roles such as Network Operations Engineer III, where efforts focused on ensuring service availability and addressing system anomalies, and Transaction Support Analyst III, which involved providing level 2 support for core GHX exchange transactions. Earlier experience includes serving as an E-Connectivity Support Analyst at Johnson & Johnson, facilitating B2B integrations, and as a Data Analyst at Lipper, a Thomson Reuters Company, where data discrepancies and operational gaps were identified and resolved. Duy holds a degree from Metropolitan State University of Denver.