Ranjiv Sharma is a business leader with over 20 years of experience in Global CX Strategy, Operations Delivery, and Business Transformation across various sectors, including Financial Services, Healthcare, and Travel. Currently serving as the CX Ops Director at GHX, Ranjiv focuses on building world-class CX operations and developing a high-performing culture. Previously, Ranjiv held significant roles at IntouchCX, ExeliQ Interactive, and Sitel, where leadership and operational excellence were emphasized. Ranjiv is a certified Lean Six Sigma Black Belt, contributing to business improvements and growth throughout their career. Ranjiv holds a BA in Business Administration from Delhi University.
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