Sibusiso Tshabalala

Sibusiso Tshabalala currently serves as an Information Technology Desktop Support professional at the Gemological Institute of America since December 2022. Previous experience includes roles as a Customer Service Specialist and Workforce Planner at Total from October 2010 to 2018, focusing on OLA and SLA management, policy creation, trend analysis, and workforce management. Sibusiso worked as a Computer Technician at Bytes Technologies from December 2008 to September 2010, providing desktop support and managing user roles. Earlier experience includes serving as a Metrics and Report Analyst at SARS from January 2007 to November 2008, where responsibilities included SLA management and ITIL practices. Sibusiso is currently pursuing a degree in Purchasing and Supply Management at the University of South Africa.