Kerolos Raafat

Kerolos Raafat is an experienced Client Advisor with a strong background in customer service and sales, currently working at Gianfranco Ferré since November 2021. In this role, Kerolos has focused on increasing sales and developing relationships with customers while managing complaints and ensuring adherence to store policies. Prior to this position, Kerolos served as a Client Advisor at Swiss Watch Group from January 2019 to October 2021, working with brands such as Saint Honore, Charriol, Aigner, and Fendi, where the emphasis was on building long-term customer loyalty. Earlier experience includes a role as a Sales Executive at New Born from March 2016 to February 2018, where Kerolos also prioritized customer engagement and sales growth. Kerolos holds a Bachelor of Commerce degree in Accounting from Assiut University.