Thomas Burley currently serves as Customer Enablement Manager at Gigaclear, leading a team of 11 professionals to enhance customer journeys and operational excellence in the ISP sector. Previous roles at Gigaclear include Product Owner, Team Lead of Customer Loyalty, Senior Customer Loyalty Advisor, and Customer Loyalty Advisor, all focusing on customer retention and satisfaction. Prior experience includes working as a Complaints Investigator at Abbott, where Thomas investigated customer complaints related to diabetes equipment, and co-founding RaveRight. Thomas has also held various customer service roles, demonstrating strong communication and customer-centric skills across different industries. Thomas holds a Bachelor's degree in Business Management from the University of the West of England and has completed A levels in Business Studies, Economics, and World Development at Millfield School.
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