Ryan Simmons

Ryan Simmons has over a decade of experience in operational leadership and client support within the software industry. Currently serving as the Director of Operations at Gimmal since April 2017, Ryan established company-wide KPIs to enhance efficiency and achieved ISO 9001:2015 certification. Previous roles include managing business operations and client support, where Ryan successfully migrated support platforms to Salesforce, resulting in improved customer satisfaction and retention. Ryan's experience also includes consulting and training roles at CSI Software, where comprehensive training sessions were conducted for clients, and early career work at PowerON Services, which involved leading a technical support team to optimize client experiences.