Laticia Jefferson

Laticia Jefferson is a seasoned professional with extensive experience in the public sector, currently serving as the Director of Customer Experience at Ginnie Mae since January 2016. In this role, Laticia leads modernization efforts by integrating customer feedback into new technology and systems, including the launch of the MyGinnieMae enterprise portal and the Centralized Service Desk. Prior to this position, Laticia held various roles at the U.S. Department of Housing and Urban Development, where responsibilities included negotiating complex audit resolutions and developing policy for the HOME Investment Partnerships Program. Laticia holds a Master of Arts in Urban Affairs from The University of Texas at Arlington and a Master in Social Work from the University of Iowa, along with a Bachelor of Arts in Sociology from Drake University.